Returns & Refunds Policy

At British Homes Direct, we want you to be delighted with your purchase, which is why we offer a 30-day hassle-free return policy on all eligible home furnishings and decor. If your item isn't the perfect fit for your home, simply return it in its original packaging for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team or visit our online portal with your order number to request a return authorization.

• 2.
  Prepare the Package

  Carefully repackage the item in its original box, ensuring all components and manuals are included to avoid restocking fees.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.