Frequently Asked Questions
Everything you need to know about shopping with British Homes Direct.
What are your standard delivery times within the UK?
We offer standard delivery within 3-5 working days for most items. Larger furniture pieces may require a specialized two-man delivery service, which typically takes 7-10 working days. You will receive a tracking link as soon as your order leaves our warehouse.
Do you offer international shipping?
Currently, British Homes Direct focuses on serving customers within the United Kingdom to ensure the highest quality of service and competitive shipping rates. We do not offer international shipping at this time.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items. Products must be returned in their original packaging and in a resaleable condition. Please note that bespoke or made-to-order furniture items are non-refundable unless they arrive damaged or faulty.
How can I track the status of my order?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to our courier's website. You can also log in to your account on our website to view your order history and real-time status updates.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For your convenience, we also support secure payments via PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all of our furniture items come with a standard 12-month manufacturer's warranty against structural defects. This ensures that your investment in your home is protected and meets our high quality standards.